Refund policy

Last Updated: October 28, 2026

We want you to love your purchase from Kirselyn. This policy describes our return, exchange and refund rules.

1. Return Eligibility Window You may request a return within 30 calendar days after you receive the item. Items must be unused, undamaged, in original condition and original packaging to qualify for return.

2. Non-Returnable Items Customized, personalized, made-to-order products, clearance items and perishable goods are final sale and cannot be returned or refunded unless the item arrives defective or wrong.

3. How to Start a Return Before sending anything back, you must contact our support team at support@kirselyn.us to get a return authorization (RA number). Packages sent back without RA number may be refused. Please state your order number and reason for return in your email.

4. Return Shipping Cost Return shipping cost is the responsibility of the buyer unless the return is caused by our error: wrong item shipped, defective product, damaged on arrival. In such cases, we will cover return shipping.

5. Refund Process After we receive and inspect the returned item, we will approve or reject your refund. Approved refunds will be issued to your original payment method. Refund processing may take 5–10 business days depending on your bank’s processing speed. Shipping fees are non-refundable unless the mistake is ours.

6. Damaged or Defective Items If your item arrives broken, damaged or defective, please send clear photos of the product, packaging and shipping label to support@kirselyn.us within 48 hours of delivery. We will arrange replacement or refund after verification.

7. Exchanges Exchange is subject to stock availability. If the item you want to exchange for is out of stock, we will process a refund instead.

8. Contact Kirselyn 337 South Dr Severna Park, MD 21146 United States Phone: +1 623 343 6075 Email: support@kirselyn.usOperating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)